If you are not satisfied with any product or the terms of entitlement to services you have purchased from us, you may return the product to us or cancel the service entitlement to services and obtain a refund of the price of the product or service entitlement if you contact us within 14 calendar days of delivery of the product or entering into the contract for the purchase or services. If you choose to return the product yoy are liable for the cost of returning the product.
If the product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with our terms and conditions which can be found on www.surecastmodernpumps.co.uk/salestermsandconditions.php. Please contact us. In the event that you are entitled to a replacement or repair in accordance to our terms and conditions, transportation charges will not apply.
If you have received the ordered product(s) and have simply changed your mind about your purchase you may return the product(s) to us for a refund or exchange, provided you pay the transportation cost and a restocking fee.
The product(s) are returned in their original condition and packaging and
The products are returned in accordance with 'Steps to follow to claim a refund or to exchange a product' below.
Please note that while the product are in your possession you are under duty to ensure that the product(s) are kept safe and secure.
Please note different product manufacturers offer different terms for returns and refunds. These will be explained when we email you the returns form.
Please note any pumps that are made especially for you cannot be returned if you change your mind.
Surceast Modern Pumps never profit from any restocking fee - we simple pass on any charges incurred by our trade various suppliers. We always try to resolve matters in a timely manner.
Steps to Follow to Claim a Refund or Exchange a Product
Request and complete the returns form.
Ensure that you have enclosed all accessories, in box warranties and any other material supplied unless informed otherwise.
Check that the package is securely sealed and all original packaging is included.
Following these steps will ensure the product(s) arrive in good condition and within a timely fashion. Please note that your failure to follow this procedure may result in the returned product(s) being rejected on receipt and you may forfeit youth right to a refund or exchange.
Please note that we reserve the right to reject any product(s) that are not returned in accordance with the provisions set out above.
Returns FAQ
1. My SurecastModernPumps.co.uk delivery included the wrong product, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
2. My SurecastModernPumps.co.uk product was damaged on arrival, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
3. My SurecastModernPumps.co.uk product is faulty, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
4. I have changed my mind about my purchased delivery, what do I do?
Please contact us within 14 days of delivery of the product and we will decide the best way for you to return your purchase to us. SPECIAL ORDER PUMPS CAN NEVER BE RETURNED
5. Who will be responsible for returning the unwanted goods?
The buyer will always be responsible for returning the unwanted goods.
6. Can I return a made to order product?
These can't be returned, as it's not possible for us to resell them.
7. Can I return goods I have opened or assembled?
You can, but we may have to recover our money from you if we cannot sell the goods as new. This means that there may be a deduction of up to 30% of the purchase price if we are not able to resell the products at full price because of the condition they are returned to us. If we are not able to resell the goods at all because of the condition they are returned to us there may be a deduction of the full purchase price.
8. Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distant Selling Regulations, please see our Terms and Conditions.
